We do not accept any products for return unless they are unused and are:
- the wrong order or
- faulty packaging
Our policy lasts 7 days. If 7 days from the date of delivery have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your return must be logged within these 7 days. To log a return please mail us at firstname.lastname@example.org. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will allow additional extra 3 working days for the item to be received by us. Please make use of courier companies as the postal service may slow this down and result in issues of the return. In this instance, you will have to arrange your own delivery of the item to yourself.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt. Please pack this with your item for the return.
Goods may also be returned to 76 Plane road, Spartan, Kempton, Johannesburg, Gauteng, 1619, South Africa. Contact: 0828537207
Returns can result in exchange or refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be exchanged or refunded.
To return your product, you should mail your product to: 76 Plane road, Spartan, Kempton, Johannesburg, Gauteng, 1619, South Africa. Contact: 0828537207
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Please note: We will not refund you if:
1) Items are returned after 7 days stipulated.
2) Items have gone missing from the courier company you select to send items to the return address.
3) Items returned are any of the non-refundable categories of products (above mentioned)
4) Items are on sale.